Shopping FAQs

Which credit cards do you accept?
Visa, Mastercard American Express, Radio Shack Answer Plus, and Discover/Novus cards are gladly accepted. Back to Top

Can I cancel my order?
Yes, you can, as long as the item has not been sent by the vendor or shipped on to us. If the order has already been sent by the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call our Customer Service staff at our store for return instructions.

I canceled my order but I haven’t received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged or defective?
If, upon receipt of your merchandise, you are not satisfied with your purchase, contact our Customer Service staff for return authorization. All merchandise return shipping charges are the responsibility of the customer.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner’s manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return.

Personalized items, opened personal care items, domestic or computer software items, and special order merchandise are not returnable. Refurbished merchandise can only be returned if defective. Certain merchandise may require manufacturer service first before return is allowed.

What happens if the item I ordered is not available?
On occasion, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Will I be charged sales tax on my purchase?
Sales tax is applied to sales of all goods and services sold within the Juneau City Borough, except sales to local, State, or Federal government agencies, sales to contractors who present a valid building permit, sales to a reseller with a valid resale ID card, sales to a non-resident with a valid Juneau Non Resident Tax card, sales to non profit agencies with a valid JCB Exempt ID#, and sales to senior citizens with a valid JCB Tax Exempt Card. If your purchase is shipped to an address outside the Juneau City & Borough, you will not be charged sales tax. Back to Top

Shipping FAQs

How long will it take to receive my order?
The standard shipping time for orders shipped via US Priority Mail is 3-7 days in Southeast Alaska, and 5-15 days elsewhere. Orders shipped via common air carriers within SE Alaska are usually delivered to the carrier within 2 days of order placement. Large items such as major appliances, satellite dishes, table saws, etc., are shipped via common carrier(trucking company via barge or ferry) and may take up to 21-28 days to arrive, depending upon where you live.

Can I have an order shipped to my P.O. Box?

Yes. The majority of our merchandise is shipped via US priority mail. If a P.O. Box is used as a shipping address, the item/s being shipped must meet USPS guidelines for size, weight, etc. We cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
Yes! When you place your order, be sure to specify in your shipping instructions what address you wish goods shipped to. Back to Top

How are shipping charges calculated?
Shipping charges vary according to product type and destination.

For orders being shipped via US Mail, the actual amount of postage, plus insurance, plus an order tracking fee of 60 cents will be charged.

Larger items are generally shipped “freight collect” via common carrier, and require higher shipping rates. Express delivery instructions on your order will requires an additional fee.